How To Order
With three ways to order, it’s never been easier to purchase Canadian medications as a US citizen using our secure processing system. You can choose to refill your prescriptions over the phone with one of our friendly customer service representatives or you can use our online Canadian pharmacy to complete your order. Follow the instructions below to get started, and keep scrolling for a sneak peek at our process and what happens once your order has been placed!
Ordering Your Prescription is Easy
Contact us if you can't find what you are looking for.
In many cases we offer more than one option as to where you can choose to have your prescription medication dispensed from.
We require the account to be created under the patient's name
Our business hours are Monday to Friday 6am to 6pm PST and on Saturday 8am to 2:30pm PST.
We have live agents attending to our chat during our regular business hours.
Should you wish to pay with a credit card one our patient care representatives will call you to collect the details.
You can always request to be contacted at a later time in case you are not available to take the call.
ALL ORDERS REQUIRE A VALID
How to Send Your Prescription
Take a picture & email or scan & email to
Use our Rx Upload feature on our website.
Fax your prescription to
Mail your original prescription to:
102-17750 56th Ave
Surrey, BC V3S 1K4
What Happens When You Place an Order for Canada Meds?
Each order goes through a six-step process, which includes:
Step 1: Order Confirmation Email
We’ll send you an Order Confirmation email to let you know that we received your prescription order request. Orders without a prescription will not be processed; therefore, we provide instructions how to submit your prescription if you not already provided it to us. A reference number known as your order number will be provided that can used to communicate with us if you have any questions about your order.
Step 2: Patient Care Specialist Contact
First-time purchasers who order online will be contacted if we have not spoken with you yet. We will then confirm your shipping address, billing information, and check the rx status. We will also ask for important medical information such as if you have any allergies or which other medications you may also be taking. This medical information provides our Pharmacists the details to assure when they review your prescription and medical profile they can thoroughly check for interactions and therapeutic review all for your safety and well-being.
Step 3: Our Pharmacists Review Your Patient Profile & Prescription
Before we can process your prescription medication order, the prescription will need to be reviewed by our team of Pharmacists & Physicians to ensure it’s valid. Specifically, we’ll check to see if all these important details have been provided about the prescription:
- Medication name
- Refills allotted
We’ll also confirm that your physician’s information is clearly present, including their name, address, signature, license number, and contact details such as a phone number. Additionally, we’ll also double check that your prescription has not expired. Prescriptions are only valid for 1 year from the date they were prescribed by your doctor. This information must be written on a legal prescription, either digitally or on paper, and cannot be obtained by taking a photo of the label on your vial or box of medications.
Valid prescriptions are the only ones that will be accepted. One of our licensed pharmacists will also review your profile to identify any allergy concerns or potential drug interactions. If anything comes up during this review, we’ll schedule a counseling appointment with you to discuss your options before your payment is processed. It’s important to note, payment will not be processed until our pharmacists have had a chance to review your order. If these items are in order, our team will move on to the next step.
Step 4: Your Payment is Processed
Once the patient profile, prescription, and order have been reviewed by our Canadian Pharmacy team then the billing department will process the payment and the order will advance to next phase.
Step 5: Your Order is Processed
Your order is then moved through our order fulfillment queue where our licensed and certified pharmacy partners add pertinent drug information pamphlets along with your medication order and prepare the box for shipping. Our team of pharmacists will perform one last check of your order to ensure everything has been thoroughly reviewed and verified. They will also check that your medications are packaged properly and ready to be shipped.
Step 6: Your Order is Shipped!
Finally, our team will securely pack your order and verify that it’s going to be shipped directly to you. We’ll notify you once your order has been shipped via email. If there’s tracking available on your package, we’ll provide a tracking number you can use to track your order as it ships.
5 Things to Keep in Mind When Ordering Canadian Medications
- We require a valid prescription for your order to be processed. You can place an order online or through our customer service representatives over the phone, but your order will NOT be processed until we receive a valid prescription.
- If you’d like to place an order and have us contact your doctor or local pharmacy to obtain your prescription, please leave a note in your order with your doctor’s information so we can reach out to them on your behalf.
- We will attempt to call all first-time customers by phone to verify order details. If you cannot be reached, one of our customer service reps will reach out via email to confirm your order details.
- We can reach out to your doctor for a refill request to ensure you don't miss a dose.
- We will notify you via email anytime we’re waiting on your doctor’s office for things like prescription numbers or refills so you’re always in the loop.
To order your meds from Canada today, call us directly at 1-855-776-0079, or scroll up to the middle of this page to start the online ordering process now.