Medical FAQ

Why are generic medications so much cheaper than their brand equivalents?

Author , posted on July 2, 2017

Category: Medical FAQ


Generic drugs are cheaper because they are produced and sold after the brand name drug’s patent has expired. While a brand name drug is under a patent, it is sold at a higher price so the innovator can recover the cost of its research and development…or so we are told.

Why does the medication I order from you look different from what I receive at my local pharmacy?

Author , posted on July 2, 2017

Category: Medical FAQ


Generic medication will look different from brand name versions as trademarks restrict the exact duplication of the medications. Brand name medications from different countries may also look slightly different as many drug companies cater to national preferences. While the medication may look slightly different, it has the same active ingredient and will work in the same way.

One or more of the medication(s) I am on is not listed on your site. Does that mean you don’t supply it?

Author , posted on July 2, 2017

Category: Medical FAQ


If the medication you are trying to find is classified as a controlled substance, we will not list it or dispense it. The same applies to certain other habit-forming medications, such as sleeping aids.

In other instances, a medication may be new in the market and none of our patients have ordered it yet. If you cannot find what you are looking for at any time, please call us at our toll-free number, 1-855-776-0079 and we will try to source the medication for you.

What is the difference between generic medication and brand medication?

Author , posted on July 2, 2017

Category: Medical FAQ


A generic medication is a medication that is manufactured by a company besides the innovator of that particular medication. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning that it contains the equivalent active ingredient to the brand name medication. Due to strict regulations within the generic drug industry, these drugs must provide the same therapeutic effects as the brand name medication. However, there may be some variation in the size, shape, or color of the medication.

Where is the medication coming from?

Author , posted on April 13, 2015

Category: Medical FAQ


We dispense medications from Canada. In some instances, medications are cheaper in other parts of the world, such as the UK, New Zealand, Australia, Turkey, or India. If you want to take advantage of those additional savings, you can elect to order medications that are dispensed from other jurisdictions, and the source country will be clearly indicated beside the product. Unless a product is not available in Canada, the option to purchase from Canada is always provided.

Our Canadian patients can only order medications dispensed by our pharmacy in Canada.