Why is my order taking so long to arrive?
Category: Shipping Questions
We work very hard to ensure your order gets shipped within 1 to 3 working days of us receiving your valid prescription and payment. Once the order has shipped, it is in the hands of the courier and we have no control over delays inherent to international shipments.
Although rare, delays can result from various issues such as adverse weather conditions, customs reviews, and postal strikes.
Shipments mailed out during holiday season also experience long delays and these delays are simply a result of larger than usual volume of packages in the mail system. Unless a patient can afford a two week delay, we strongly suggest that you place your order either before December 15th or after January 1st.