Shipping Questions

What courier service do you use for shipping?

Author , posted on February 11, 2020

Category: Shipping Questions


Shipments for patients located in the USA are delivered by US Postal Service.  If you opted for the tracked shipping option, you can track your package at www.usps.com.

Canadian patients will have their orders delivered via Canada Post.

 

Why is my order taking so long to arrive?

Author , posted on February 11, 2020

Category: Shipping Questions


We work very hard to ensure your order gets shipped within 1 to 3 working days of us receiving your valid prescription and payment.  Once the order has shipped, it is in the hands of the courier and we have no control over delays inherent to international shipments.

Although rare, delays can result from various issues such as adverse weather conditions, customs reviews, and postal strikes.

Shipments mailed out during holiday season also experience long delays and these delays are simply a result of larger than usual volume of packages in the mail system.  Unless a patient can afford a two week delay, we strongly suggest that you place your order either before December 15th or after January 1st.

What countries do you ship to?

Author , posted on July 2, 2017

Category: Shipping Questions


We believe in affordable medications for all. If we can save you money, we will do so, regardless of what country you live in.

We specialize in serving Canadians and Americans, but we would also love to help you if you reside outside of Canada or the U.S. Give us a call to check if we can ship to your country. Our toll-free number is 1-855-776-0079.

Can I track my order?

Author , posted on April 13, 2015

Category: Shipping Questions


Orders can be tracked in most cases. Orders shipped from Canada and UK do not have the tracking unless a shipping service with a tracking option is selected.  Shipping service with tracking from Canada and UK costs additional $5.05.

If a tracked shipping option is selected, a tracking number will be emailed to you once the order has shipped from the dispensary.  Once you receive your tracking number you can track the shipment on www.USPS.com.  Please note, it may take up to 72 hours from the time it ships for USPS to recognize and update the status of your shipment.

Orders shipped from countries other than Canada and UK are partially tracked.  The tracking number will cease to provide details once the package enters its destination country.

Do you offer Overnight shipping?

Author , posted on April 13, 2015

Category: Shipping Questions


We offer next-day delivery if you are ordering from Canada and your order is received by 12:00 p.m. Pacific Time.  The shipping fee for next-day delivery is $25 as this service costs more from Canada Post.

For patients located outside of Canada, overnight shipping is not available as none of the couriers that provide overnight delivery option from Canada to USA offer this service for prescription medications.

How long does it take to get my order?

Author , posted on April 13, 2015

Category: Shipping Questions


Orders shipped from Canada and UK: 

Regular non-tracked shipments take 7 to 12 business days from the date shipped. 

Tracked shipments take 5 to 10 business days from the date shipped. 

 Canadian Express shipments take 3 to 5 business days from the date shipped. 

Orders shipped from Turkey and other countries: 

Regular non-tracked shipments take 10-18 business days from the date shipped.

What company do you use to ship my order?

Author , posted on April 13, 2015

Category: Shipping Questions


Canadian patients receive their orders through Canada Post. If you are located in the U.S., then your order will arrive via United States Postal Service.

What is the shipping cost?

Author , posted on April 13, 2015

Category: Shipping Questions


Shipping to the USA: 

Our shipping charge to USA is $9.95, regardless of the number of items in your order. Tracked shipping, available for orders shipped from Canada and UK is $15.00.

Express shipping costs $25.00.

Shipping to destinations other the USA:

We offer shipping to a number of countries.  This list changes depending on how successfully the packages are being delivered to the recipient.

Please email us at [email protected] to check if your destination country is currently on the list of countries we ship to.