Ordering Questions

How can I refill my medication order?

Author , posted on June 21, 2018

Category: Ordering Questions


We do not do auto-refills.  Simply give us a call or send us a quick email at [email protected] to request a refill and we would be happy to process it for you.  If you are emailing and you have ordered more than one medication in the past, please make sure you specify the medication by name that you would like us to refill.

As long as we have a valid prescription on file we are able to process your refill order.  We will remind you to update your prescription close to the expiry of the one on file.

Can I speak to a pharmacist directly about my medication(s)?

Author , posted on July 2, 2017

Category: Ordering Questions


Of course! All patients receiving prescriptions from us have the right to receive patient counseling. Call us at 1-855-776-0079, and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.

Can I cancel my order after it has been submitted?

Author , posted on July 2, 2017

Category: Ordering Questions


Anything is possible! We do try to process all orders within 24 hours of being received. If your order has not yet been processed and forwarded to the pharmacy for dispensing, you can cancel your order. Just give us a call at our toll-free number, and we will take care of you.

What is your return policy?

Author , posted on July 2, 2017

Category: Ordering Questions


For your safety and the safety of our other patients, we cannot take back medications once they have been dispensed, even if the package they were shipped in remains unopened and sealed. This policy is no different from your local pharmacy.

Any issues pertaining to the medication you have received must be reported within 15 days of receipt of your order.  Please call us at our toll free number 1-855-776-0079, and we will be happy to address any concerns you may have.

Do you price match?

Author , posted on April 13, 2015

Category: Ordering Questions


Absolutely! We match or beat the prices offered by other accredited pharmacy sites. Shipping fees must be included when making these comparisons. Competitor promotions and specials are excluded. Competitor price quotes must be provided and valid at the time of placing the order to be eligible. The competitor must also have the product(s) in stock.

The source country of the competitor’s product must be the same.  For example, if you are seeking to have us match the price of our Canadian sourced product then the competitor’s product must also be sourced from Canada.

We do not match prices with pharmacy sites that do not ship to the USA.

Is there a limit to how much I can order?

Author , posted on April 13, 2015

Category: Ordering Questions


By law, we can only dispense up to a 90-day supply of medication. You can order as many different medications as are prescribed to you by your doctor. If any refills are remaining on the prescription, that information will be kept on your patient profile until you are ready to refill with us again!

Can I use my insurance plan coverage?

Author , posted on April 13, 2015

Category: Ordering Questions


Canadian patients can certainly use their insurance plan to pay for their medications. If you are an international patient, we unfortunately cannot accept your insurance plan. We do provide a receipt that you can submit to your insurance company in order to obtain a reimbursement to which you may be entitled.

How long does it take to process an order?

Author , posted on April 13, 2015

Category: Ordering Questions


We endeavor to process each order we receive on any given day on that same day. In exceptional circumstances, an order may take two to three business days to process.